CRM industry news

NEWS: 1 - 3 of 238

	CRM experts predict 2009 SearchCRM.com | 30 Dec 2008 ARTICLE - SearchCRM.com's experts look forward to 2009 and what practitioners should prepare for and expect from CRM suites, SFA, contact centers and Web self-service.

	Oracle enhances Siebel CRM software, tinkers with gadgets SearchCRM.com | 12 Nov 2008 ARTICLE - Oracle has issued its second release of Siebel CRM software since acquiring the company and is throwing in some free gadgets.

	What might a recession mean for CRM and Web 2.0? SearchCRM.com | 10 Nov 2008 ARTICLE - With Web 2.0 ROI examples difficult to come by and organizations cautious about spending in a recession, companies must carefully evaluate projects.

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EXPERT TECHNICAL ADVICE: 1 - 3 of 8

	Microsoft CRM Live: Pricing and long-term options 02 Aug 2007 EXPERT ANSWER - Expert Richard Smith offers an overview of Microsoft CRM Live, the new hosted CRM offering that closely matches Microsoft Dynamics CRM.

	Preview of Microsoft's advanced analytics tools for Dynamics CRM 27 Jun 2007 EXPERT ANSWER - Microsoft CRM expert Richard Smith gives a preview of the new advanced analytics tools available for Dynamics CRM.

	Siebel -- Making a bid as the page turns Submitted By: SearchCRM.com | 13 Jul 2004 TIP - Paul Greenberg sizes up the challenges facing Siebel's new CEO, Mike Lawrie -- from the release of Siebel 7.7 to competing with rival SAP.

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REFERENCE & LEARNING: 1 - 3 of 12

	The top 10 CRM news headlines of 2008 Amanda Malgeri, Assistant Editor | 03 Dec 2008 SPECIAL REPORT - In this special report, we've collected SearchCRM.com's most popular headlines from the past year to give you an overview of the CRM market in 2008.

	CRM jobs and careers: Special report Amanda Malgeri, Assistant Editor | 06 Aug 2008 SPECIAL REPORT - In this CRM jobs and careers special report, you'll find popular news articles, expert advice and other resources to help with a job search or career advancement.

	Customer experience management: Top five headlines Amanda Malgeri, Assistant Editor | 01 Feb 2008 SPECIAL REPORT - Get up to date on the latest customer experience management (CEM) news and trends in this special report.

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WHITE PAPERS

	OSS and CRM - Integration That Pays Published by: Comarch | 06 Jan 2009 WHITE PAPER - Conducting the architectural change with a pragmatic, modular approach is crucial to deeper OSS and CRM integration paying with increased profitability.

	A Framework for Assuring IT Service Quality and Performance Published by: CA | 06 Jan 2009 WHITE PAPER - The goal of the white paper is to present a framework that IT organizations can customize for use in their environment and also the framework highlights that an IT organization must implement in order to continually improve its capabilities.

Reduce Functional, Regression and Performance Testing Costs across Your End-to-end Oracle Siebel Application Environment Published by: Hewlett-Packard Company | 29 Dec 2008 WHITE PAPER - The Siebel Business Process Testing Accelerator from Infosys and HP helps you substantially reduce total cost of ownership (TCO) by cutting down on the test maintenance costs and substantially reducing testing cycle time.

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	SEE ALSO - Topics Related to CRM industry news:  Software upgrades, CRM strategy, CRM ROI, CRM implementation